Privacy Policy

At Briliant Mobile Valeting Ltd. (“we,” “our,” “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us. By accessing or using our services, you agree to the terms outlined in this policy.

 

 

1. Information We Collect

We may collect personal information from you in the following ways:

  • Personal Identification Information: When you book a service, contact us, or subscribe to our newsletter, we may collect your name, email address, phone number, billing address, and payment information.
  • Non-Personal Information: We may collect non-personal information such as IP addresses, browser types, and browsing behavior to improve our website's functionality and performance.

 

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing and managing our valeting and car washing services.
  • Processing payments and confirming appointments.
  • Responding to customer service inquiries and requests.
  • Sending promotional materials, newsletters, or updates (with your consent).
  • Improving our website, services, and customer experience.
  • Complying with legal obligations and resolving disputes.

 

3. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate measures to protect it, including encryption, secure servers, and restricted access. However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • With trusted service providers or partners who help us operate our business and deliver services (e.g., payment processors, email service providers).
  • When required by law, such as to comply with a subpoena, legal process, or request from government authorities.
  • To protect our rights, safety, or property, or that of others.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze trends, manage the website, and track users’ movements across the site.

You can choose to disable cookies through your browser settings. However, please note that some features of the website may not function properly without cookies.

 

 

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for us to send you marketing communications at any time.
  • Request a copy of the personal data we hold about you.
  • Opt-out of certain tracking technologies or restrict their use.

If you wish to exercise any of these rights, please contact us using the details below.

 

 

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites before sharing your personal information.

 

 

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us, and we will take steps to delete such information.

 

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Briliant Mobile Valeting Ltd.
Email: briliantmobilevaletingltd@gmail.com
Phone: +44 7459 445847
Address: Port Talbot, United Kingdom

This Privacy Policy is intended to provide transparency regarding how we collect and use personal information. We value your trust and are committed to ensuring your privacy.

TERMS & CONDITIONS

Welcome to Briliant Mobile Valeting Ltd. (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, booking a service, or interacting with us in any way, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

 

1. Services

Briliant Mobile Valeting Ltd. provides mobile car valeting and washing services (“Services”) at customer locations. The details of the Services offered will be outlined at the time of booking. We reserve the right to modify or discontinue any part of the Services at any time.

 

2. Booking and Payment

  • Booking: To book our Services, you must provide accurate and complete information, including your name, contact details, vehicle details, and location. Bookings are subject to availability.
  • Payment: Payment for Services is due at the time of booking, unless otherwise specified. We accept payment through various methods, including credit/debit cards and other online and offline payment services. All payments are processed securely.

 

3. Pricing

Our prices are listed on our website and may be subject to change. Any changes in pricing will be communicated to customers prior to booking. Prices may vary based on the type of service, vehicle size, and location.

 

4. Cancellation and Refunds

  • Cancellation: If you need to cancel or reschedule a service, please inform us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
  • Refunds: We offer refunds at our discretion. If you are dissatisfied with our Services, please contact us within 7 days of the service, and we will review your concerns.

 

5. Customer Responsibilities

  • You are responsible for providing accurate information at the time of booking.
  • You must ensure that the vehicle is accessible and available at the scheduled time of service.
  • You must ensure that the vehicle is in a safe condition for our technicians to perform the services.

 

6. Liability

  • Briliant Mobile Valeting Ltd. is not liable for any damage to your vehicle, property, or surroundings that occurs due to factors outside our control (e.g., pre-existing conditions or accidents during service). Although the company has insurance in case  an accident may occur.
  • We are not responsible for any loss or damage to personal items left in the vehicle.
  • Our liability is limited to the amount paid for the Services provided.

 

7. Intellectual Property

All content, trademarks, logos, and intellectual property on our website and promotional materials are owned by Briliant Mobile Valeting Ltd. or used with permission. You agree not to reproduce, distribute, or exploit any content without our express permission.

 

8. Privacy and Data Protection

By using our Services, you agree to the collection and use of your personal data as outlined in our Privacy Policy. We respect your privacy and ensure that your personal information is handled securely.

 

9. Indemnity

You agree to indemnify and hold Briliant Mobile Valeting Ltd. harmless from any claims, damages, or expenses (including legal fees) arising from your use of our website or Services or from your violation of these Terms.

 

10. Force Majeure

We are not liable for any failure or delay in providing our Services due to circumstances beyond our control, including but not limited to natural disasters, strikes, or other unforeseen events.

 

11. Amendments to Terms

Briliant Mobile Valeting Ltd. reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page. We encourage you to review these Terms periodically to stay informed.

 

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in London.

 

13. Contact Us

If you have any questions, concerns, or inquiries about our Terms and Conditions, please contact us at:

Briliant Mobile Valeting Ltd.
Email: briliantmobilevaletingltd@gmail.com
Phone: +44 7459 445847
Address: Port Talbot, United Kingdom

By using our website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.